Read how CES achieved 300% reduction in shopping cart abandonment goals and 100% CSAT goals for a niche apparel retailer. More
Retailers around the world are facing complex interrelated issues such as changing customer preferences, reduced operational margins, stiff competition from store formats and continuous pressure to create increasing value for shareholders. These issues compel the retail players to innovate in every activity involved in retail business processes. As a result, the retail industry is witnessing many physical and technological changes leading to consolidations, restructuring and also reorganizing the way in which the business is conducted.
CES's retail BPMs vertical business unit understands the Retail business processes and the technologies to enable them. Our retail specialists can help conceptualize, evaluate, design, develop, implement and support systems for retailers.
The CES tech teams are well equipped to make use of the latest technology stack tools to help you migrate to the newest technology. Whether it's Magento or Commerce Cloud, our knowledge and experience is unrivaled. We are known to deliver an optimum quality of work, improving deployment and upgrade speeds while keeping the up-front costs low. CES has client engagements with 10+ years of proven expertise that helps clients address their unique challenges and capture mission critical opportunities. Learn more
Customer Engagement Services
- Email Support – 24/7 email support on any platform for any use case
- Live Chat – 24/7 live chat support on any platform for customer service or revenue generation
- Phone Support – Satisfy customers and coordinate with vendors across wide ranging use cases
- Moderation of Reviews – Answer shoppers’ questions on online forums like Bazaarvoice.com
- Social Media Support – Seamless social engagement on Facebook, Twitter andthe likes
- Claims & Reimbursement – Effective and efficient processing of claims and reimbursements
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Content Optimization Services
For 10+ years, CES has been helping online merchandizing and e-commerce teams with its product data, product copy and product image editing services that extend beyond optimizing existing product page elements; you can certainly count on CES for building new product assortments and catalogs from scratch as per your tone, style and online taxonomy. Learn more
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Vice President, Salesadrees.email@example.com
Adrees has over 10+ years’ of experience covering sales, marketing, business development, and technical operations across diverse industries including Mortgage, Retail and e-Commerce.