Application Support and Maintenance
Seamless Operations and Business Resilience with Outcome Aligned SAP Application Maintenance and Support Services
Leverage our Process Maturity and Continuous Improvement Approach for Uninterrupted Services, Operational Resilience, and Reduced TCO
SAP Application Maintenance and Support Services is designed to save the time and resources consumed by routine operations. SAP AMS significantly alleviates your operational burden, allowing you to innovate and transform your business.
Our global delivery network provides access to the right skill sets and proven methodologies to solve client’s critical application management objectives, resulting in improved application performance. We address critical facets, including security and compliance, performance optimization, system stabilization, strategic system upgrades, etc. Our service delivery excellence prioritizes business optimization and innovation, SLA management, along with continual client feedback and reviews.
Security is paramount, and our service ensures the safeguarding of your data and compliance. Additionally, you can gain access to a team of highly trained SAP functional and technical experts. Our dedicated help desk ensures swift ticket resolution and provides a seamless transition from implementation to ongoing support, reducing TCO.
Benefits
Future-Proofing Your SAP S/4HANA for Reliability, Stability, Security and Strategic Enhancement
![icon-sap-security streamlined process icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-security.png)
System Reliability & Stability
Routine monitoring, troubleshooting, and applying patches maintain S/4HANA stability, preventing unexpected downtime for seamless day-to-day operations.
![icon-sap-gears-graph performance optimization icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-gears-graph.png)
Performance Optimization
Continuous optimization of the S/4HANA system’s performance to provide a responsive and efficient user experience. Performance tuning activities to help identify and address bottlenecks, ensuring optimal system performance.
![icon-sap-folders-lock notepad lock icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-folders-lock.png)
Security & Compliance
Ongoing maintenance includes implementing security measures and staying compliant with regulatory requirements to protect sensitive data, mitigate security risks, and ensure that the organization meets industry and legal standards.
![icon-sap-scalability icon of scalability](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-scalability.png)
Flexibility & Scalability
With business evolving, the S/4HANA system needs adjustments or enhancements. Maintenance activities involve assessing and implementing changes to align the system with changing business processes, ensuring continued value and relevance.
![icon-sap-income cost control icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-income.png)
Cost Control
Our proactive maintenance prevents major system failures, minimizing costly downtime. Prompt issue resolution reduces the overall ownership cost
![icon-sap-system-settings setting and resolution icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-system-settings.png)
Proactive Issue Resolution and Support
Providing timely support for end-users to address issues, resolving bugs, and offering support services for enhanced user satisfaction and overall productivity.
![icon-sap-charts monitoring and reporting icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-charts.png)
Effective Monitoring and Reporting
Continuous monitoring of the S/4HANA system for optimal system health allows for proactive identification of potential issues and maintenance activities, including generating reports and analyzing system metrics.
![icon-sap-persons knowledge-transfer icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-persons.png)
Knowledge Transfer and Training
Knowledge transfer sessions and training for IT staff to ensure that the organization’s internal teams can manage and support the S/4HANA system effectively.
![icon-sap-magic-wand enhancement icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-magic-wand.png)
Continuous Enhancements
Applying regular updates, patches, and fixes provided by SAP ensures that the S/4HANA system benefits from the latest features, improvements, and security enhancements. This helps the organization stay current with technology advancements.
![icon-sap-integrations planning and upgrades icon](https://cesltd.com/wp-content/uploads/2024/04/icon-sap-integrations.png)
Strategic Planning for Upgrades
As SAP releases new versions or upgrades, part of maintenance involves strategic planning for system upgrades. We ensure that our clients stay ahead of the curve by leveraging the latest innovations and capabilities offered by SAP.
Service Offerings
End-to-End SAP Application Maintenance and Support Services for Enhanced Business Performance.
![caution-security incident management logo](https://cesltd.com/wp-content/uploads/2024/04/caution-security.png)
Incident Management
Proactively manage customer-raised issues, whether it’s a system bug, functionality breakage, or training concern that disrupts their regular tasks.
![problem-management-icon problem management logo](https://cesltd.com/wp-content/uploads/2024/04/problem-management-icon.png)
Problem Management
Addressing recurring issues when a problem ticket is raised, we delve into finding permanent solutions to ensure sustained resolution and enhance overall system reliability.
![refresh-arrows-icon request change logo](https://cesltd.com/wp-content/uploads/2024/04/refresh-arrows-icon.png)
Change Request
We implement system changes to accommodate additional or enhanced functionality beyond existing features. We ensure seamless integration, addressing your evolving needs.
![envelope-icon logo of service request](https://cesltd.com/wp-content/uploads/2024/04/envelope-icon.png)
Service Request
We cater to non-system-related business requirements, such as generating reports or extracting specific information from the S4HANA system, prioritizing these requests efficiently to meet your business needs.
![people-group-icon logo of gear and people](https://cesltd.com/wp-content/uploads/2024/04/people-group-icon.png)
Landscape Management
As part of the Basis, we handle server-related activities for on-premise S4 HANA customers. This includes executing technical, patch, and functional upgrades and other tasks to optimize server performance and enhance operations.
![monitoring-continuous-icon 24/7 monitoring logo](https://cesltd.com/wp-content/uploads/2024/04/monitoring-continuous-icon.png)
24×7 Monitoring
Providing continuous support and a vigilant eye on system issues for customers with geographically dispersed workforces. Immediate attention to any functional or technical concerns is our commitment.
![staff-icon logo of staff](https://cesltd.com/wp-content/uploads/2024/04/staff-icon.png)
Staff Augmentation
Offering additional manpower when needed aids in bridging resource and specialized skills gaps, ensuring comprehensive support for our clients.
SAP Application Maintenance & Support
Ensure optimal performance and security with our in-depth SAP Application Management and Support Services.