Microsoft Dynamics 365 Services for a Connected ERP and CRM Platform
Most Dynamics 365 engagements stop at go-live. CES treats it as the beginning. Our Microsoft Dynamics 365 services modernize ERP and CRM, connect enterprise data, and extend business capabilities through Power Platform, Microsoft Fabric, Azure, and AI-enabled engineering to create a connected platform that evolves with your organization.
Trusted to run Finance, Sales, Service, Supply Chain, and Operations on one connected platform
Your Business Runs as One. Dynamics 365 Should Too
Dynamics 365 is more than a collection of applications. It is a business platform spanning Finance, Sales, Customer Service, Supply Chain Management, and Operations, built on Power Platform, Microsoft Fabric, Azure, and AI-enabled capabilities. Yet many organizations still run these functions in silos, with disconnected data, fragmented processes, and reporting that requires manual effort.
CES helps close those gaps. Our Microsoft Dynamics 365 services connect the applications and data an organization already relies on, creating a platform that operates as a unified system rather than disconnected workloads. Whether an organization is modernizing existing investments with minimal disruption or building a new cloud-native foundation, we help it realize more value from Dynamics 365 over time.
Key areas we support:
- Dynamics 365 implementation and modernization, either in place or clean-slate
- Dynamics 365 ERP solutions across Finance, Supply Chain, Project Operations, and Business Central
- Dynamics 365 CRM solutions across Sales, Customer Service, Commerce, and Customer Insights
- Managed application services to keep the platform secure and current
- AI-powered continuous evolution built on Power Platform, Fabric, and Azure
Backed by 150+ Microsoft practitioners, including 40+ Dynamics 365 specialists, with 60% certified in their discipline, our D365 model delivers faster time to value, stronger platform adoption, and unified business data across the enterprise.
Our Microsoft Dynamics 365 Service Offerings
Dynamics 365 Implementation & Modernization
Modernizing existing ERP and CRM platforms or building a new cloud-native foundation, we support both paths through a single delivery model.
- Clean-slate implementation on standardized best practices
- In-place ERP and CRM modernization with minimal downtime
- Data migration and integration from legacy systems
- Process improvement and workflow redesign
- Cloud-native architecture built for scale, growth, and future readiness
Dynamics 365 ERP Solutions
Transform core business operations with connected applications and trusted enterprise data across the full Dynamics 365 ERP portfolio.
- Finance: financial visibility, controls, and enterprise reporting
- Supply Chain Management: planning, procurement, inventory, and operations
- Project Operations: sales, resourcing, delivery, and financial management
- Business Central: integrated ERP for growing organizations
- ERP modernization for legacy finance and operations systems
Dynamics 365 CRM Solutions
Build connected customer experiences on a unified data foundation across the full Dynamics 365 CRM portfolio.
- Sales: better customer visibility and streamlined sales processes
- Customer Service: connected service across every channel
- Commerce: connected commerce across business channels
- Customer Insights: customer data turned into actionable intelligence
- Real-Time Marketing: engagement journeys connected to customer and operational data
Managed Application Services
Keep the platform secure, integrated, and continuously improving instead of standing still after go-live.
- Managed services and 24x7 platform support
- Integration management across Dynamics 365, Power Platform, and third-party systems
- Release management and environment/ALM operations
- Automated quality assurance for every release
- Platform health, adoption, and reporting insights
AI Delivery Accelerator & Continuous Evolution
Extend Dynamics 365 as your business changes, using data, automation, and AI to unlock capabilities the platform did not ship with.
- AI delivery accelerator built on Microsoft Copilot and Power Platform
- Continuous modernization aligned to Microsoft's roadmap
- Architecture advisory and platform optimization
- Data governance and lineage across ERP and CRM
- Business process automation with Power Automate and AI agents
One Partner Across Your
D365 Journey
One Framework, Every Engagement
Discovery, architecture, integration, governance, and modernization delivered through a proven Engineering.AI framework.
Certified Depth Behind Every Engagement
150+ Microsoft practitioners, including 40+ Dynamics 365 specialists, with 60% certified in their discipline, backed by deep Microsoft ecosystem expertise.
Modernize or Rebuild, Both Are Live Delivery Models
Proven experience modernizing legacy platforms and delivering new Dynamics 365 environments at enterprise scale.
Data Modernization Built In, Not Bolted On
Connect Dynamics 365 with Microsoft Fabric to unify data, improve reporting, and accelerate decision-making.
Our End-to-End Dynamics 365 Delivery Approach
CES runs every Dynamics 365 engagement on the same Engineering.AI delivery framework, from a single-app implementation to an enterprise-wide ERP and CRM transformation.
Enterprise Discovery & Transformation Planning
Assess existing ERP, CRM, and operational systems, then define a modernization roadmap and migration strategy grounded in the actual environment.
- Legacy system and workflow assessment
- Business process inefficiency and dependency mapping
- Modernization roadmap aligned to growth objectives
- Risk mitigation and migration strategy definition
Requirements Engineering & Solution Architecture
Work directly with finance, sales, operations, and supply chain stakeholders to design a Dynamics 365 architecture that fits how the business runs.
- Future-state requirements gathering across business units
- Unified Dynamics 365 architecture design
- Standardized workflow and reporting frameworks
- Security, governance, and compliance requirements definition
Modernization & Implementation
Replace fragmented legacy systems or build clean on Dynamics 365, with integration into Power Platform, Microsoft Fabric, and Azure from day one.
- Application configuration and customization
- API-driven and native integrations
- Data migration, cleansing, and validation
- Deployment to a cloud-based Azure environment
Governance, Compliance & User Enablement
Strengthen auditability and drive adoption so the platform delivers value long after go-live.
- Role-based access control and secure data migration
- Compliance and regulatory reporting configuration
- Structured user training and adoption programs
- Ongoing governance and platform health monitoring
Why Microsoft Dynamics 365 Services Matter
- Replace fragmented ERP and CRM systems with one connected business platform
- Cut manual reporting effort with governed, automated data pipelines
- Modernize legacy systems without disrupting day-to-day operations
- Standardize financial and operational processes across acquired or multi-entity businesses
- Extend Dynamics 365 with AI and automation instead of leaving Copilot underused
- Gain enterprise-wide visibility across Finance, Sales, Supply Chain, and Customer Service
Case Studies
Dynamics 365 Transformations, Delivered
See how enterprises modernized core business systems, connected ERP and CRM, and built data-driven foundations for long-term growth.
View all Case Studies
FAQs
Microsoft Dynamics 365 Services
CES's Dynamics 365 services span the full journey: consulting and readiness assessment, implementation and configuration, CRM and ERP modernization, data migration and integration, managed application services, and AI-driven continuous evolution, all delivered through our Engineering.AI framework.
It depends on how much of the current investment is worth carrying forward. If data and processes are largely sound but disconnected, modernizing in place with minimal downtime is usually faster and lower risk. If systems are fragmented beyond repair, common after multiple acquisitions, a clean-slate implementation on standardized best practices often costs less over time than continuing to patch a legacy foundation.
Business Central is Microsoft's all-in-one ERP for small and growing organizations, quick to implement with simpler operational complexity. Dynamics 365 Finance and Operations, now delivered as separate Finance and Supply Chain Management apps, is built for large enterprises with high transaction volumes, multiple subsidiaries, and complex regulatory requirements. CES has delivered both: a Business Central modernization for a global energy trading organization, and a Finance and Operations consolidation across multiple acquired healthcare entities.
Yes. Dynamics 365 migration covers migration planning, data cleansing, testing, and post-migration validation, whether the source is a legacy in-house system, an older on-premises Dynamics version, or a patchwork of acquired-entity systems.
Microsoft Fabric becomes the unified data layer beneath Dynamics 365, consolidating ERP, CRM, and third-party data into a single governed analytics foundation. In one CES engagement, this reduced report preparation time by 75 percent and improved data accuracy by 40 percent across a healthcare organization spanning 8 business units.
CES's continuous evolution phase includes an AI delivery accelerator, continuous modernization, and new business process automation, built to extend Dynamics 365's native Copilot capabilities with governed, business-specific automation rather than generic AI features layered on top.
Timelines depend on scope, from a focused CRM modernization measured in weeks to an enterprise-wide, multi-entity ERP and CRM consolidation measured in months. CES's discovery and transformation planning phase defines a realistic roadmap before implementation begins, so timelines are grounded in the actual environment, not a generic estimate.
CES supports both Dynamics 365 ERP and CRM, including Finance, Supply Chain Management, Business Central, Sales, Customer Service, Customer Insights, Commerce, and Real-Time Marketing. We also help connect ERP, CRM, Microsoft Fabric, Power Platform, and Azure into a unified business platform. Our experience spans ERP modernization, CRM transformation, enterprise integrations, and data modernization initiatives across multiple industries.
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