AI Chat-Bot Testing

Quality Engineering

Client is One of the leading global alternative investment management firm with expertise in credit strategies.

Investment Banking & Finance (BFSI)

Selenium, C#, Unit, Azure

Complexity of Work – Complex
Engagement Duration – 6 months

Client has developed an Artificial Intelligence enabled chatbot that is integrated with MS Teams. It’s a one-stop solution for employees to request any service, Create Help desk tickets, add Reminders, Schedule meetings, Know about peers, and the list goes on.
Client approached CES to automate all the functional utterances and integrations with different applications in Chatbot
Chatbot supports many utterances and takes more time to test the functionality for all the utterances with the given data.
Chatbot also reads the data from different applications, and it is time-consuming to test manually

CES leveraged ready to use in-house framework: Zyna which helped to kickstart automation in no time.
Automate testing of complete chatbot web interface and validating all integrations and responses for a comprehensive list of utterances.

Leveraging Zyna saved around 400 hours of building framework and initial setup
Automation reduced 20 days of manual efforts to 8 hrs.
Solution was hosted on azure pipelines running weekly scheduled regressions tests.
The framework can easily integrate with multiple web applications for automation runs.