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Quality Engineering

AI Chat-Bot Testing


Client is One of the leading global alternative investment management firm with expertise in credit strategies.


Investment Banking & Finance (BFSI)


Selenium, C#, Unit, Azure

Engagement Details

Complexity of Work – Complex
Engagement Duration – 6 months

Problem Statement

Problem Statement

  • Client has developed an Artificial Intelligence enabled chatbot that is integrated with MS Teams. It’s a one-stop solution for employees to request any service, Create Help desk tickets, add Reminders, Schedule meetings, Know about peers, and the list goes on.
  • Client approached CES to automate all the functional utterances and integrations with different applications in Chatbot
  • Chatbot supports many utterances and takes more time to test the functionality for all the utterances with the given data.
  • Chatbot also reads the data from different applications, and it is time-consuming to test manually

Challenges representation Icon

CES Solution

  • CES leveraged ready to use in-house framework: Zyna which helped to kickstart automation in no time.
  • Automate testing of complete chatbot web interface and validating all integrations and responses for a comprehensive list of utterances.

Business Outcome

  • Leveraging Zyna saved around 400 hours of building framework and initial setup
  • Automation reduced 20 days of manual efforts to 8 hrs.
  • Solution was hosted on azure pipelines running weekly scheduled regressions tests.
  • The framework can easily integrate with multiple web applications for automation runs.

Get ready to transform your business.