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case study Support

Strategic Offshore Support Driving $15M in Savings for a Global Investment Firm 

A global alternative investment firm optimized its operational support across 28+ business functions using CES’s offshore delivery model. Over a 10-year period, CES enabled the client to achieve $15M in annual cost savings, enhance service efficiency, facilitate scalability, maintain regulatory compliance, and adopt flexible work models, allowing them to utilize resources as needed without incurring unnecessary costs.

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The Challenge

High Operational Costs

Resource Scalability

Integration with In-House Teams

the client

Asset Management & Investment Services

United States

Technology Stack

  • Fund Accounting
  • Corporate Accounting
  • Compliance
  • Treasury
  • HR
  • IT Helpdesk
  • Trade Support
  • Tax & More

engagement model

  • Offshore Managed Support Services

the impact

$15M

Annual Savings

Reduced Overhead

Improved Delivery

Access to Skilled Talent

how we did it

The strategy was cost-effective.

The impact? Transformative.

The Need & The Challenges
The CES Solution
Results & Business Impact

The Need

The client faced a combination of being overextended with existing teams and a period of rapid growth, which led them to leverage an offshore model. This approach provided an immediate solution to capacity constraints while also offering the scalability needed to accommodate future growth. By supporting 28+ critical business functions, including Fund Accounting, FP&A, Compliance, Tax, and IT, the offshore strategy helped bridge time zone gaps, integrate with in-house teams, maintain quality control, and ensure data security, all while driving operational efficiency and continuity over a 10-year period.

Challenges

  • High Operational Costs: Expanding in-house teams was cost-prohibitive, requiring a more efficient solution.
  • Scalability & Flexibility: The firm required an adaptive resource model to scale up or down based on business cycles.
  • Time Zone Gaps: Certain tasks couldn’t be completed until later in the day due to onshore start times, impacting workflow and turnaround times.
  • Logistical Constraints: Onshore expansion was limited by office space availability and long-term lease commitments, making offshore support a more viable alternative.

We addressed the client’s challenges through specialized support teams, strong governance and oversight, and a flexible engagement model that adapted to evolving needs. By investing in training and technology, automating workflows, and leveraging operational benchmarking, we improved efficiency, reduced manual effort, and enhanced overall performance.

  • Offshore Centers of Excellence: Structured teams supporting accounting, finance, compliance, and HR.
  • Seamless System Integration: Integrated with the client’s IT and finance systems for smooth workflows.
  • Data Security & Compliance: Data Security & Compliance
  • Flexible Resourcing Model: Scaled team size based on business cycles to optimize resources.
  • Enhanced Cross-Function Collaboration: Improved service efficiency across business functions.

CES’s flexible, cost-effective offshore model enabled the client to streamline operations across business functions, reduce recruiting overhead, optimize expense allocation, and leverage time zone coverage for improved delivery cycles. The result? Seamless access to skilled talent, driving efficiency and scalability.

  • $15M Annual Cost Savings: Lower operational expenses through an optimized offshore strategy.
  • 28+ Business Functions Supported: Spanning finance, compliance, HR, and operations.
  • Improved Delivery Cycles: Faster turnaround times by reducing manual efforts.
  • Scalability & Efficiency: Flexible resource allocation to meet evolving business needs.
  • Reduced Overhead: Eliminated the need for additional office space and costly build-outs.
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A challenge solved. A SMART solution delivered. This was our approach for optimizing offshore support for a global investment firm. Ready to scale with 24x7 Helpdesk & IT Infrastructure Support ? Let’s make it happen—discover more at IT Infrastructure.