Related Enterprise Applications Services

Significant business results - Real and informative

Nothing is more important than your relationship with your customer. Regardless of what business you’re in, anything less than exceptional management of your customer relationship data, could quickly become ‘no customer relationship’.

Many of the world’s top-notch organizations utilize SalesForce to handle their Customer Relationship Management (CRM) systems. SalesForce is an outstanding platform for managing your customer relationships. But, as good as any product or service may be, no single solution is tailored perfectly for every business. While your platform selection is important, the technical experts you choose to implement and expand your new CRM system is equally vital. When it comes to Salesforce implementation, support and consulting services, there is no better choice than CES.

Salesforce manages all your customer relationships on the cloud. No need to continue performing time-consuming, repetitive tasks. Allow your sales staff to concentrate on sales; not IT, and reduce the workload of your IT staff at the same time. No hardware to manage, no software to maintain, no support hassles.

Some of the specific Salesforce support services CES provides include rollout and development of the following components:

Sales Cloud

With an entire suite of sales components, Sales Cloud allows your sales staff to concentrate on sales rather than IT. These components include, but aren’t limited to; CPQ & Billing: (Configure, price, quote, and invoice automation), Salesforce Inbox (Email and calendar app with CRM integration), Partner Relationship Management ( Personalized portals to connect partners with sales), Einstein (Artificial intelligence for sales), and Lightning Dialer (Click-to-dial and automatic logging features).

Service Cloud

The complete Customer Service Platform consisting of single agent workspace with intelligence and productivity tools, customer portals, digital channels, automation, AI, and Internet of Things (IoT).

Marketing Cloud

Explore the power of the Marketing Cloud by taking advantage of Email Studio to manage email marketing campaigns. Reach your customers wherever they are through marketing cloud studio products such as Email Studio, Mobile Studio, Social Studio and Advertising Studio. Geography will never stand in the way of your customer’s connection to the system they rely on.

Commerce Cloud

Take advantage of Salesforce B2C Commerce. An intelligent ecommerce solution. We work with the Omni-channel order fulfillment add-on and Salesforce B2B Commerce; a robust ecommerce solution for business customers.

Lightning Platform

Using this minimal-code platform, we build custom apps fast. Drag and drop components make app-building a cinch; but there’s also plenty of room for in-depth coding when the situation calls for it. We build secure apps with Shield, and AI analytics with the Einstein Analytics app. All these tools are at our disposal on the AppExchange.

Integration

We integrate a multitude of systems and components. Using pre-built, reusable assets to shorten development cycles, we produce high-quality APIs and integration, including implementation of SOAP and RESTful technologies.

Data Migration

We provide data migration, data mining, data massaging, and third party database hosting to share and utilize data intelligently employing the Salesforce data sharing platforms Data Studio, Journey Builder, Audience Studio, Pardot, and Datorama.

AppExchange

We utilize the massive Salesforce AppExchange; the leading enterprise cloud marketplace containing thousands of applications for customizing your Salesforce experience; no matter your industry or business model. As an AppExchange partner, we harness the power of AppExchange to make Salesforce work to your business-specific advantage. The AppExchange works very much like adding apps to your smartphone. Select the components that add the functionality you need now; no more, no less. With applications on the AppExchange, you can trust that your app is built using industry best practices. The AppExchange has a solution for almost any business challenge you experience.

As a leading Salesforce consulting partner, CES has the knowledge and expertise to provide a wide array of Salesforce support and enhancement services that will help you make a smooth transition to an optimum CRM system. We’ll give your organization the advantage it needs to provide superior service to your customer. When you think of CRM and Salesforce implementation, Think CES!

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