Simplifying Access with ServiceNow-Enabled Single Sign-On (SSO)
A North American Hydrovac excavation leader relied on multiple systems every day, forcing employees to manage separate credentials for each platform. CES implemented a ServiceNow-based Single Sign-On (SSO) solution integrated with Active Directory and ADFS, centralizing identity management and simplifying access across all connected applications.
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The Challenge
Multiple Login Credentials
Fragmented Authentication Experience
Complex Access & Security Management
the client
Hydrovac Excavation / Non-Destructive Excavation
Technology Stack
- ServiceNow
- Active Directory
- ADFS
- LDAP Integration
- SAML 2.0
Solution Area
Single Sign-On (SSO) and Centralized Identity Management
the impact
Unified Login for Key Systems
Centralized Identity & Access Control
Higher User Productivity
Stronger Security Posture
The shift was modernization-led. The result?
Seamless access and consistent user experience.
The Need
Employees accessed multiple systems each day, and managing separate credentials for every application had become a major pain point. The fragmented authentication experience slowed users down, increased support overhead, and made it harder for IT teams to enforce consistent access across locations. The client required a centralized, ServiceNow-aligned SSO solution that would integrate with Active Directory, streamline logins, and strengthen security while supporting future growth.
Challenges
- Multiple Credentials Across Platforms: Employees had to maintain different usernames and passwords for various systems, affecting productivity and user experience.
- Fragmented Authentication Experience: Separate sign-in flows for different applications created friction, wasted time, and led to frequent login-related disruptions.
- Complex User Access and Security Management: IT teams faced challenges enforcing consistent access policies and security controls across multiple systems and locations.
CES delivered a ServiceNow-driven SSO implementation tightly integrated with the client’s identity and authentication ecosystem.
ServiceNow–Active Directory Integration
- Configured ServiceNow LDAP integration for synchronized user and group data
- Ensured secure directory queries and optimized import rules
- Established consistent identity attributes across systems
ADFS Configuration for Federated Authentication
- Implemented ADFS as the primary identity provider
- Enabled seamless token-based authentication
- Set up certificate trust, claim rules, and SAML configurations
Unified SSO Enablement on ServiceNow
- Integrated ServiceNow into the client’s enterprise SSO environment
- Verified end-to-end login flows for all user groups
- Ensured secure access without additional credentials
- Single Login Across Systems: Employees now use one set of credentials to access connected applications, reducing time spent on authentication.
- Centralized Identity & Access Control: Identity and access are managed through Active Directory and ADFS, improving security and consistency across locations.
- Higher Productivity with Fewer Login Disruptions: Users can focus on their work instead of managing multiple passwords and repeated sign-ins.
- Scalable Foundation for Future Systems: The SSO setup provides a stable, extensible foundation that can support additional applications as the business grows.
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Take the Next Step
Looking to simplify access, centralize identity management, and reduce login overhead for your teams? Let’s design a ServiceNow-based SSO foundation tailored to your environment. Talk to our Strategic Client Partner.
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