Offshore mortgage operations to streamline tracking and strengthen data validation
A US-based real estate lending firm running high daily origination volumes needed tighter tracking and cleaner validation across the mortgage lifecycle. CES provided offshore mortgage operations support, including broker/affiliate tracking, pre-underwriting and QA checklists for LOS validation, and daily performance reporting to improve visibility and reduce execution load.
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The Challenge
High-Volume Lead and Broker Tracking
LOS Data Validation Across Pre-Underwriting
Coordinating Stakeholders Through Closing
the client
Mortgage – Real Estate Investment
Technology Stack
- Loan Origination System (LOS)
- Internal Tracking Tool
- Custom Reporting Templates
Solution Area
- Offshore Mortgage Loan Lifecycle Operations Support
the impact
Cleaner Broker/Affiliate Tracking
Stronger LOS Data Accuracy
Improved Process Visibility
Lower-Cost Lifecycle Support
Ops-led execution.
Cleaner tracking, faster progression.
The Need
The lending firm required offshore operational support to manage the full mortgage lifecycle at scale—tracking broker and affiliate relationships, monitoring application fee details, validating borrower documentation against the LOS, and coordinating stakeholders through underwriting and closing. The goal was to reduce internal execution load while improving process visibility and data reliability.
Challenges
- High daily origination volume with multi-broker relationships: Frequent loan creation generated multiple leads; many tied to multiple mortgage brokers and affiliates, creating duplication risk and tracking complexity.
- Fee monitoring and lifecycle progression through underwriting and closing: Application fee monitoring and consistent movement of each loan to the next phase required disciplined tracking, documentation readiness, and proactive follow-ups.
- Coordinating owners and stakeholders across phases: Progressing loans required ongoing coordination at each stage, supported by accurate compilation of required information and analysis.
CES delivered offshore mortgage operations support focused on tracking, validation, and daily visibility—built around the client’s LOS and internal tools.
- Broker/Affiliate Tracking Tool and Database: Developed a tracking tool to monitor and maintain a database of mortgage brokers and affiliates. Reduced redundancy and helped quickly identify the right parties for commission payments.
- Pre-Underwriting and QA Checklists for LOS Validation: Created checklists to support pre-underwriting and QA functions. Validated LOS data against borrower-submitted documentation, adding a safety net to ensure accurate records in the LOS.
- Daily Reporting for Operational and Compensation Visibility: Compiled and circulated a daily report tracking loan officer call activity and monthly working-day calculations (worked days, time off, etc.), enabling compensation determination and visibility for leadership.
- Operational efficiency gains – Reduced internal workload so teams could focus more on driving the business.
- Improved tracking and reduced repetition – Cleaner broker/affiliate data supported faster identification and payment alignment.
- Stronger LOS data reliability – Checklist-driven validation improved confidence in documentation-to-LOS accuracy.
- Better management visibility – Daily reporting improved oversight into activity and execution readiness.
- Lower-cost end-to-end support – Offshore operations delivered lifecycle coverage at a significantly lower cost.
strategic client partner
Take the Next Step
If daily origination volume is stretching your teams, we can build an offshore mortgage operations model that improves tracking, strengthens LOS validation, and keeps the lifecycle moving with clearer visibility. Talk to our Strategic Client Partner.
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