Sustained engineering mostly deals with supporting, maintaining, and enhancing products that are shipped, or have reached their end of life. It is based on the internal backlog of features and defects, and the critical feedback received from customers and industry users.
CES believes that your R&D and product development team(s) should focus on developing a new product with competitive differentiators, rather than supporting and enhancing the older ones.
CES can streamline the process of sustaining legacy products from OEMs, ISVs, and other product development companies by providing specialized low cost services necessary to support and maintain the existing product portfolio.
To provide sustained product engineering services, CES can ramp up and dedicate a team of professionals to:
CES sustained engineering services enable you to mitigate negative feedback from your customers, and ensure customer loyalty via agile and responsive improvements to your products.
CES can provide resources who can be trained on essential technologies, while defining a project tracking and escalation mechanism. This definitely creates a win-win situation for our clients and their key customers.