There is no shortage of tools and technologies but meaningful and accurate answers to shoppers’ questions cannot be automated. Any hint of incomplete, inaccurate and canned answers will end up doing more damage than good. Equipped with mobile devices and apps, consumers are sending their questions round the clock, making it difficult for retailers to keep up with greater volumes while maintaining high-quality.

  • Leveraging its 11+ years of customer care expertise, CES has mastered the art of online engagement with shoppers over platforms that enable rating, reviews and questions on websites
  • Our customer care team members answer shoppers’ questions in your tone, voice and style
  • Accurate and well-researched answers benefit your shopper community at large, while increasing your brand equity and competitive advantage
  • 24 / 7 coverage ensures timely and high-quality conversations and engagements
  • Seamless partnership with clients’ internal teams help meet customer satisfaction and financial objectives
  • Dedicated and professional help on any technology platform during any work shift

Contact us today for a free assessment and test project.

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