Customer acquisition. Claims processing and reimbursement. Supply-chain coordination.
Unlike other companies, we do a lot more than traditional phone support. Our flexible operations model allows us to combine our best of breed phone support, live chat, email and phone support services as per clients’ unique business needs. Our differentiated approach is based on a very simple fact: customers demand seamless engagements with brands over multiple channels.
Examples of services include:
- Resolve all foreseeable order management issues in a manner that build loyalty
- Investigate fraudulent and chargeback transactions to prevent undue financial losses
- Coordinate activities with vendors and suppliers to help optimize supply chain at lowest costs
- Resolve payment processing issues to improve cash flow and reduce costs
- A trusted partner with 11+ years of experience in delivering seamless customer engagements
- Significantly reduce contact center costs through seamless and transparent teaming
- 24 / 7 coverage ensures that no customer calls go unanswered
- Flexible business and operations models to allocate your CES team across multiple processes
- No extra cost for project and account management resources
- Dedicated and professional help on any technology platform during any work shift
Contact us today for a free assessment and test project.