Related Digital Commerce Services

Helping you win new customers and earn repeat business

Organizations have been relying on contact centers for winning new customers and earning repeat business via excellent customer service engagement. Now, more than ever before, contact center executives are required to meet aggressive customer satisfaction and revenue growth objectives but on significantly lower budgets. Chat bots and self-service options can be a great fit for some customer inquiries. However, without well-staffed customer service professionals, customer engagement and revenue generation objectives will fall short.

For 20+ years, top retail organizations have relied on CES for cost effective customer care engagements to meet their revenue growth and customer satisfaction objectives. Our differentiation lies in delivering seamless customer experiences via any channel (email chat, phone, and social media) in any work shift with 365-24-7 coverage options.

Staffing for busier seasons is not just a human resources challenge; it dilutes time, efforts and organizational budgets to train and onboard customer service representatives as yearly rituals. CES provides 100% dedicated and well-trained teams that are ramped up and down without any undue burden on clients.

Services

  • Email Support – 24/7 email support on any platform for any use case
  • Live Chat – 24/7 live chat support on any platform for customer service or revenue generation
  • Phone Support – Satisfy customers and coordinate with vendors across wide ranging use cases
  • Moderation of Reviews – Answer shoppers’ questions on online forums like Bazaarvoice.com
  • Social Media Support – Seamless social engagement on Facebook, Twitter andthe likes
  • Claims & Reimbursement – Effective and efficient processing of claims and reimbursements

Why CES?

  • 10+ years of experience reducing millions in back-office costs and generating profitable revenue
  • Expert human talent, solid delivery platform, seamless alignment and great CSATand NPS scores
  • Client-centric operations and delivery model for your specialized needs
  • Flexibility to deploy your CES team across multiple processes
  • No extra cost for project and account management team members

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