At CES, Technical Support teams have a lot to draw upon. Their exceptional track record for service delivery leverages our company’s core competencies in documentation and training. Simply put, technical support is right in our wheelhouse.
CES Technical Support team is highly skilled, boasting post-secondary accreditation in a wide array of technical disciplines, and years of experience providing service and support all domains throughout the Americas.
Our approach to providing outsourced Technical Support services is global, flexible, and tailor-made to meet your company’s specific service-level targets and metrics. That’s how we ensure maximum utilization, efficiency, and quality standards – lowering call-handle times, increasing first contact resolution, and improving case-handling and closure rates for cost savings.
We can handle: