For over 11+ years, CES has been delivering live customer engagements to top companies over wide ranging live chat platforms. Today, our live chat professionals are generating millions in monthly revenue in always on (24 / 7) e-commerce environments. Our key result areas include:

  • Increase sales order value by upselling and cross selling products
  • Significantly improve website conversion rate
  • Reduce shopping cart abandonments
  • Generate sales leads


Our 11+ years of live chat experience enables us to deliver great customer engagements across multiple industries and business needs. If you are looking for rock-solid CSAT and NPS scores then you don’t need to look any further – Partner with CES to increase both customer satisfaction and profitable revenue growth. Our key result areas:

  • Greater customer satisfaction – Higher CSAT and NPS scores
  • Build brand loyalty and repeat business
  • Significantly reduce contact center costs of serving customers


  • Proven revenue generation and customer satisfaction (CSAT, NPS) via live chat
  • Significantly reduce contact center costs through seamless and transparent teaming
  • 24 / 7 coverage ensures that your website remains open for live customer engagement
  • Flexible operations model enables you to deploy your CES team across multiple processes
  • No extra cost for project and account management resources
  • Dedicated and professional help on any technology platform during any work shift


Contact us today for a free assessment and test project.

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