Create meaningful engagement. Increase brand loyalty. Deliver great experiences.
Customers are constantly raising the bar on acceptable service levels. Email Support has taken the central stage for engaging with customers across broad ranging issues and topics. Thanks to smart phones and tablet devices, customers are generating emails in all hours and they expect well-researched resolutions in shorter time spans – consumers no longer accept and appreciate 24-hour response window.
For over 10 years, top organizations have been relying on CES Email Support services to create meaningful and seamless customer engagements. These customer engagements produce greater customer satisfaction, higher CSAT scores, while substantially reducing cost and growing revenue.
Our customer service representatives are highly trained professionals, who quickly align with clients’ tone and voice to resolve issues and capture incremental revenue generation opportunities. Our proven methodologies enable us to quickly scale up for peak shopping seasons or otherwise.