Today, contact center executives are seriously challenged to continuously improve service levels and increase brand loyalty on shrinking budgets. Customers are continuously pushing the boundaries on acceptable service levels thereby putting greater constraints on contact centers to manage their costs without lowering quality standards.
It is no longer about courteously handling customers’ inquiries via email, live chat, social platforms and phone calls; it’s about leveraging your contact center as a strategic asset to deliver great experiences, create brand loyalty and stickiness that cannot be copied by your rivals. No wonder that contact centers at successful organizations are serving as revenue generation vehicles.
For over 10+ years, CES has been delivering live customer engagements to top companies over wide ranging live chat platforms. Today, our live chat professional
- 10+ years of experience reducing millions in back-office costs and generating profitable revenue
- Expert human talent, solid delivery platform, seamless alignment and great CSAT and NPS scores
- Client-centric operations and delivery model for your specialized needs
- Flexibility to deploy your CES team across multiple processes
- No extra cost for project and account management team members
- Email Support – 24/7 email support on any platform for any use case
- Live Chat – 24/7 live chat support on any platform for customer service or revenue generation
- Phone Support – Satisfy customers and coordinate with vendors across wide ranging use cases
- Fraud Prevention and Chargebacks Management – Prevent and reduce online transaction fraud
- Social Media Support – Seamless social engagement on Facebook, Twitter and the likes
- Moderation of Reviews – Answer shoppers’ questions on online forums like Bazaarvoice.com
- Claims & Reimbursement – Effective and efficient processing of claims and reimbursements
Contact us today for a free assessment and test project.